ORDERS
Do you ship worldwide?
Yes! We offer worldwide delivery by partnering with trusted courier services to ensure every order gets to your doorstep safely. We ship with DHL, DPD and Latvian Post, and provide standard or express shipping. Please contact us if you require express shipping.
How long will it take to get my order?
Most of our items are made-to-order and might take anywhere between 1-2 weeks to complete: clothing 7-19 business days. Once the order is ready, it will immediately be shipped to your destination.
What payment methods do you accept?
We accept all major credit cards.
Can I make changes to an existing order?
To make changes to an existing order, please email us within 12 hours of placing your order at info@denilinen.com We apologize, but we cannot make changes to custom orders.
RETURNS & EXCHANGES
Do you accept returns and exchanges?
REFUNDS: All return packages are checked to ensure that the clothes returned are in the original condition. We need 14 days to take care of it and issue a refund. The money is sent to the account that was used to pay for the order. DUTIES AND TAXES Within the European Union, no duties or taxes will apply. For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Denilinen does not have any control over these fees and cannot advise as to what the costs will be, as they vary from country to country. For more information, please contact your local customs office.
Customized items are final. They cannot be returned, refunded, exchanged or altered. We do not cover returning shipping expenses, and returning shipping fees are non-refundable.
EXCHANGES We do not offer exchanges.
How long will my refund take and how will I be refunded?
Once the item is received by our team, we will send you a confirmation to the provided email address. We will issue a refund you to your original payment method within 5-10 business days.
PRODUCT INFORMATION
Where are your products made?
All of our linen bedding, clothing, kitchen and bath linens, curtains and blankets are made in a small, family-run studio in Latvia.
What is stone washed linen?
Stone washing is a technique that uses stones — or, more recently, enzymes — to soften the linen fabric, increase its flexibility and give it that cozy, lived-in feel. Pre-washing doesn’t affect the durability and quality of the fabric. On the contrary, it prevents shrinkage so your items can easily be machine washed and tumble dried.
Is linen eco-friendly?
Yes, linen is eco-friendly! It is a natural fiber derived from the flax plant, which doesn't need pesticides to grow and requires 60% less water than cotton. Every part of the flax plant is used to produce various products, from linen fabrics to linenseed oil. Besides, linen can be recycled and is naturally biodegradable, which puts it high on the eco-friendliness chart.
What does OEKO-TEX certified mean?
All DeniLinen products are made from OEKO-TEX certified linen. The certification ensures the human-ecological safety of textile products in all stages of production (raw materials and fibers, yarns, fabrics, end products). Products that are OEKO-TEX certified are absent of allergenic dyes, pesticides, heavy metals and other harmful substances. The certification is voluntary and must be updated annually.
Can you make custom sizes?
We do offer custom sizes for all our products except clothing. To request a custom size, please email us at
info@denilinen.com and we’ll calculate the price, production and delivery times for you.
How should I wash my linens?
Caring for linen is simple: you can both hand wash and machine wash linen items at low temperatures. Linen can be tumble dried on low heat. We don’t recommend using bleach or detergent with optical brighteners as they tend to weaken the fibers. For more details on linen care, read our Linen Care Guide.
Do you collaborate with bloggers, photographers, stylists, and magazines?
We are always happy to collaborate with bloggers, stylists and other creatives who share our love for high-quality linen items. Please send us your ideas to info@denilinen.com and our marketing department will get in touch with you.
Is linen more durable than cotton?
Yes, linen is thicker and about 30% stronger than cotton. The reason is because the flax plant, from linen is derived, produces much longer fibers than the cotton plant. Fiber length contributes directly to yarn strength, which influences the strength and durability of the fabric.
Do linen shirts wrinkle easily?
Wrinkles are a natural part of linen fabric, regardless of the garment. They actually signify the quality of linen: more wrinkles means the linen is pure, less wrinkles means it might've been mixed with cotton. This is because the flax fibers are low in elasticity preventing linen from stretching, but also giving it a crumpled, lived-in texture.
Do I need to iron my linens?
When it comes to reducing wrinkles, ironing is one way to go. However, it will hardly give you the smooth result you are looking for and it may weaken the fiber over time. If you do decide to iron your linens, do it while they are a little damp and use a quality steamer. Also, make sure you split the difference between natural linen wrinkles and folding lines: the latter can be removed while the former are a natural part of the linen fabric and texture.
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Lielā iela 1 - 4, Talsi
